Eugene Eric Kim

   (L3I)

You can’t truly know another country until you know its food and its people. Thanks to Thomas Madsen Mygdal, I had a chance to do both last Friday in Copenhagen. Many thanks to all of you who came (14 in all!) and shared your stories and good vibes (and restaurant recommendations). Evan Prodromou teased me later about having a Danish posse. Well, you all can consider me part of your American posse.    (L3J)

I arrived in Denmark two weeks ago knowing almost nothing about the country, much less the goings-on there related to my professional world (other than Reboot). I left a week later, not only personally and culturally enriched, but also professionally enriched. There is a lot of interesting thinking going on in Denmark, and while the startup culture is not as active as it is in San Francisco or even other European countries, the desire to do with the group I met was very strong. That’s not always the case at these blogger meetups (which is why I generally avoid them, at least here at home.)    (L3K)

The evening began casually (other than a minor mixup over the meeting place) with drinks at the Barbar Bar in Vesterbro. We then walked over to Carlton for an excellent dinner. I had told myself beforehand that I wasn’t going to stay out too late, but I was enjoying myself too much. The whole group shifted to Joachim Oschlag‘s place (which was conveniently just upstairs from the restaurant) for more beer and conversation. It was hyggeligt!    (L3L)

Ah yes, hyggeligt. Hygge is a Danish word for… well, apparently, it’s hard to translate, and I’m not sure I fully grasp it. According to the English Wikipedia, hygge is equivalent to the German word, Gemuetlichkeit. Hygge denotes a sense of intimacy and closeness, and is often used to describe gatherings of people, where you share a sense of familiarity and fun with those around you. Think “hug,” but not as wishy-washy. It’s a sense of wholeness that comes from being around others, and there’s a strong association with the space that helps create this wholeness. You can see why I like this word. The notion of hygge resonates strongly with community, and I would argue that it’s a common pattern in High-Performance Collaboration as well as another aspect of Quality Without A Name.    (L3M)

I’ve got pictures of the gathering buried in my Copenhagen Flickr set. Michael Andersen also posted some pictures as well as a blog entry.    (L3N)

I can’t possibly do justice to all of the conversations I had that night, but here are some highlights:    (L3O)

Reboot and Open Space    (L3P)

A lot of these folks were intimately familiar with Open Space. A few of them knew Gerard Muller, founder of the Danish Open Space Institute and co-facilitator of the Open Space at WikiSym with Ted Ernst. Thomas had tried incorporating Open Space into Reboot a few years back, and it apparently did not work well. We talked a lot about success patterns in group process, especially hybrid processes.    (L3Q)

One of the biggest challenges with network as opposed to organizational events, where your participants feel compelled rather than obligated to attend, is getting people there in the first place. Most people interpret “emergent agenda” as “no agenda,” and they treat such events as networking rather than learning events. This is exacerbated by the length of the event, which is optimally three days for emergent group processes. (See Michael Herman‘s Two Night Rule. I’m starting to realize that many people — even those who are very good at group process — are unaware of the forces underlying the Two Night Rule, and it affects the design process.)    (L3R)

Framing the invitation is a critical component for circumventing this challenge, but it’s not easy. I urged Thomas and the others not to give up on more interactive processes, and suggested as a possible framing question for an event, “What could we accomplish together in three days?” I proposed linking such a Danish event with a similar one here in the States, perhaps associated with our “Tools for Catalyzing Collaboration” workshops.    (L3S)

Semco SA    (L3T)

Several people told me the story of the Brazilian company, Semco SA, and its CEO, Ricardo Semler. Semco is a remarkable study in decentralized, emergent organization. It’s a relatively large company, with over $200 million in revenue and 3,000 employees, and it’s aggressively decentralized and transparent. Employees set their own hours and salaries. Workers evaluate their bosses, and they regularly mix with others, regardless of projects, thus developing multiple skills as well as a greater appreciation for the many roles that are required to make an organization tick. It’s really an amazing story. Semler has written two books, Maverick and The Seven Day Weekend, both of which I plan to read.    (L3U)

I did some followup research, and I was surprised to see how widely known the Semco story seems to be. I follow this space closely, and I also did a considerable amount of research on Brazil for my Brazilian Open Source adoption study published in May 2005, but this was the first I had heard of the company or of its CEO. It’s yet another example of the group being smarter than the individual.    (L3V)

Knowing What We Should Know    (L3W)

Speaking of which, I chatted quite a bit with Raymond Kristiansen, a vlogger, about how to get more people aware of the stories they should be aware of. It’s a very difficult question. On the one hand, the notion of Collective Wisdom does not mean that every individual needs to know everything. On the other hand, it does imply that we should be able to quickly learn what we need to know when we need to know it.    (L3X)

We talked about the Featured Content pattern as a way of trickling up useful content. It’s an especially important pattern with blogs, which are great for tracking conversations, but — like Mailing Lists and forums — tend to obscure older, but still relevant content.    (L3Y)

On a related note, Raymond also kicked my butt about not creating screencasts. I promised Raymond that I’d have my first screencast up before the end of September. There, it’s in writing now.    (L3Z)

Alexander Kjerulf    (L40)

I’m a little reluctant to single Alexander out, because I walked away profoundly affected and impressed by many people. Nevertheless, he and his blog, The Chief Happiness Officer, get special mention (not that he needs it; his blog is far more popular than mine!) and soon, a blog post devoted entirely to our conversations for two very important reasons. First, he recommended a number of excellent restaurants in Copenhagen, and we ended up eating at two of those together.    (L41)

Second, every time we chatted, I found myself scurrying for my pen and notecards. It will take me three freakin’ years to follow-up with all of his stories and ideas, generated over maybe 12 hours of conversation. I plan on trying anyway, because there was a very high degree of relevance and profundity in everything he said. He is a plethora of ideas, knowledge, and — as his title implies — positive energy. I urge all of you to check out his blog, and to make an effort to meet him if you’re ever in Denmark.    (L42)