Once the World Was Perfect

Read this beautiful poem by Joy Harjo courtesy the good folks at Poetry Flash. It’s from her book, Conflict Resolution for Holy Beings, and it pretty much sums up where we seem to be in the world and why I do what I do:

Once the world was perfect, and we were happy
in that world.
Then we took it for granted.
Discontent began a small rumble in the earthly mind.
Then Doubt pushed through with its spiked head.
And once Doubt ruptured the web,
All manner of demon thoughts
Jumped through —
We destroyed the world we had been given
For inspiration, for life —
Each stone of jealousy, each stone
Of fear, greed, envy, and hatred, put out the light.
No one was without a stone in his or her hand.
There we were,
Right back where we had started.
We were bumping into each other
In the dark.
And now we had no place to live, since we
didn’t know
How to live with each other.
Then one of the stumbling ones took pity on another
And shared a blanket.
A spark of kindness made a light.
The light made an opening in the darkness.
Everyone worked together to make a ladder.
A Wind Clan person climbed out first into the
next world,
And then the other clans, the children of those
clans, their children,
And their children, all the way through time —
To now, into this morning light to you.

Crib Notes on Golden State Warrior’s Collaborative Culture

Even if the Golden State Warriors lose to the Oklahoma City Thunder tonight, they have clearly established an extraordinary culture of performance and collaboration. Kevin Arnovitz outlined some elements of this culture in his excellent piece, “Fun and games: Warriors winning culture faces biggest test.” In particular:

An inclusive culture that values original (sometimes contrarian) thinking:

People up and down the Warriors’ org chart tout collaboration as the defining quality of the team’s culture. As with the Spurs, one is judged not on agreeability but on the ability to present original thinking — even contrarianism — agreeably.

Deliberative decisions and lots of communication. I particularly liked this story about doing their due diligence on Shaun Livingston:

“Decisions are made collaboratively,” Kerr said. “There’s a ton of discussion that goes into what we’re going to do. Any decision is discussed at length. It’s healthy, and we get a lot of different points of view.”

“Our communication happens on a daily, sometimes an hourly, basis,” Myers said. “It’s rare that anyone ever goes off in a silo, even me, and comes into the office one day and says, ‘This is what we’re doing.’ We’re having conversations organically, and they have a rhythm to them. We’re all formulating thoughts in a daily flow. We call each other to chat the way you’d call a buddy to check in.”

Joy and work-life balance as values:

Joy is constantly cited as a guiding principle within the organization…. The coaching staff under Kerr has adopted a mantra: “Either get s— done or go have fun.” Work is honored, and it’s vital to the development of both the team and the individual players…. But work-life balance is sacrosanct. Preserving that joy is not just a byproduct; it is an objective unto itself. Nobody in Oakland is setting up a cot in the video room, and nobody would think better of you if you did.

Diverse, sometimes unconventional thinkers and interests with a learning mindset. The Warriors have a 10% rule to encourage personal pursuits.

Recommended Readings on Doug Engelbart’s Ideas

Earlier this month, someone asked me for the best resources to learn about Doug Engelbart’s work. Doug didn’t publish prolifically, but he wrote quite a bit, and some of his papers are must-read classics. You can find most of his writing and many other great resources at the Doug Engelbart Institute, which is curated by his daughter, Christina.

Start with his classic paper, “Augmenting Human Intellect: A Conceptual Framework”, which he published in 1962.

For Doug’s own historical overview of his work (published in 1985), read, “Workstation History and the Augmented Knowledge Workshop.”

For a deeper understanding of his conceptual framework for high-performance teams, knowledge work, and the role of technology, read, “Knowledge-Domain Interoperability and an Open Hyperdocument System” (1990) and “Toward High-Performance Organizations: A Strategic Role for Groupware” (1992).

I’ve written a lot about Doug and his work over the years, and it represents only a fraction of what I learned from him. For a high-level overview of his work and why I think he’s so important, start with my tribute to him when he passed away in 2013 (“Inventing the mouse was the least of it”) as well as my more personal tribute.

Brad Neuberg also wrote an excellent overview of Doug’s ideas. There are also short video clips of me, Brad, Jon Cheyer, and Adam Cheyer at a memorial service for Doug that I think are worth watching.

Luisa Beck did a great podcast earlier this year for 99% Invisible on Doug’s design philosophy, featuring Christina and Larry Tesler.

For more down-and-dirty essays about and inspired by Doug’s thinking, read:

For more on Dynamic Knowledge Repositories (DKRs) and Networked Improvement Communities (NICs), read:

Finally, for a detailed repository of notes and recommendations from when I first started working with Doug in 2002, see this list. Sadly, many of the links are broken, but most are probably findable via search.

If you have others to recommend and share, please post in the comments below!

Super Bowl Collaboration Lessons: Data, Preparation, and Accountability

The New England Patriots won its fourth Super Bowl last night, beating the Seattle Seahawks 28-24 in a thrilling contest and a crazy finish. I normally root against all Boston sports teams, but I made an exception this year, because Tom Brady is of my generation, and I can’t be mad when an old guy wins.

(If you’re not interested in football, skip ahead to my takeaways.)

For those of you who didn’t see the game, the ending was exciting and… surprising. New England was up by four points with about two minutes left, when Seahawks quarterback, Russell Wilson, threw a long pass to unheralded receiver Jermaine Kearse. The Patriots undrafted, rookie cornerback, Malcolm Butler, made an unbelievable play on the ball that should have effectively ended the game.

Except that miraculously, the ball hit Kearse’s leg as he was falling on the ground, and Kearse somehow managed to catch the ball on his back. The Seahawks had a first down five yards away from the end zone, and, with the best power running back in the game, Marshawn Lynch, they seemed destined to steal this game from the Patriots. Sure enough, Lynch got the ball on the next play and rumbled his way to the one-yard line with a minute to spare.

To understand what happened next, you have to understand how clock management works in the NFL. The Seahawks had one minute and three chances to move the ball one yard and win the game. The clock would run down continuously unless one of two things happened: the Seahawks threw an incomplete pass or one of the teams called a timeout. (Technically, they could also stop the clock by running out of bounds, but that was unlikely scenario given their field position.) The Seahawks only had one timeout remaining, meaning that they could stop the clock with it once. The only other way it could stop the clock was to throw an incomplete pass.

At the same time, the Patriots had a very hard decision to make. If the Seahawks scored, then the Patriots would need enough time to score as well. With a minute left, they had a chance. Any less, and they were as good as done.

To summarize, the Seahawks top priority was to score. It’s second priority was to do so with as little time as possible left on the clock, so that the Patriots didn’t have a chance to answer. The Patriots either had to try to stop the Seahawks from scoring, or — if they believed that the odds of that happening were unlikely — they needed to let the Seahawks score as quickly as possible, so that they had a chance to answer.

That was the complicated version of the situation, at least. The joy of football is that it is both wildly complex and brutally simple. The simple version of the situation was this: One yard, three chances. Give ball to big, strong man known affectionately as “Beast mode.” Watch him rumble into end zone. Celebrate victory.

That was the version that most people — myself included — saw, so when the Seahawks decided to try to pass the ball, most everybody was shocked. The reason you don’t pass in that situation is that you risk throwing an interception. That’s exactly what happened. Malcolm Butler, the unlucky victim of Kearse’s lucky catch two plays before, anticipated the play, intercepted the ball, and preserved the Patriots victory.

The media — both regular and social — predictably erupted. How could they throw the ball on that play?!

(Okay, takeaways start here.)

I took three things away from watching the game and that play in particular.

First, I had assumed — like most of America — that Pete Carroll, Seattle’s head coach, had made a bungling error. But when he explained his reasoning afterward, there seemed to be at least an ounce of good sense behind his call.

With about 30 seconds remaining, in the worst case scenario, Carroll needed to stop the clock at least twice to give his team three chances to score. They only had one timeout. So, they would try a pass play first. If they scored, then they would very likely win the game, because the Patriots would not have enough time to score. If they threw an incomplete pass, the clock would stop, and the Seahawks would have two more chances to try to score, both times likely on the ground.

Still, it seemed like a net bad decision. It still seemed like handing the ball off the Lynch was a lower risk move with a higher probability of success in that situation.

It turns out that when you look at the actual numbers, it’s not clear that this is the case. (Hat tip to Bob Blakley for the pointer to the article.) In fact, the data suggests that Patriots head coach, Bill Belichik, made the more egregious error in not calling a timeout and stopping the clock. It may have even behooved him to let the Seahawks score, a strategy he employed in the Super Bowl four years earlier. Or, maybe by not calling timeout, Belichik was demonstrating a mastery of game theory.

The bottom line is that the actual data did not support most people’s intuitions. Both coaches — two of the best in the game — had clearly done their homework, regardless of whether or not their decisions were right or wrong.

Second, regardless of whether or not the decision was good or bad, I loved how multiple people on the Seahawks — Carroll, Wilson, and offensive coordinator, Darrell Bevell — insisted that they were solely responsible for the decision. There was no finger pointing, just a lot of leaders holding themselves accountable. Clearly, there is a very healthy team dynamic on the Seahawks.

Third, I loved Malcolm Butler’s post-game interview, not just for the raw emotion he displayed, but for what he actually said. He made an unbelievable play, which he attributed to his preparation. He recognized the formation from his film study, and he executed. All too often, we see remarkable plays like Butler’s, and we attribute it to incredible athleticism or talent, when in reality, practice and preparation are responsible.

What Does Great Collaboration Feel Like?

What does great collaboration feel like? Here’s the legendary basketball player Bill Russell’s description from his book, Second Wind: The Memoirs of an Opinionated Man:

Every so often a Celtics game would heat up so that it became more than a physical or even mental game, and would be magical. That feeling is difficult to describe, and I certainly never talked about it when I was playing. When it happened, I could feel my play rise to a new level. It came rarely, and would last anywhere from five minutes to a whole quarter, or more. Three or four plays were not enough to get it going. It would surround not only me and the other team, and even the referees. At that special level, all sorts of odd things happened: The game would be in the white heat of competition, and yet somehow I wouldn’t feel competitive, which is a miracle in itself. I’d be putting out the maximum effort, straining, coughing up parts of my lungs as we ran, and yet I never felt the pain. The game would move so quickly that every fake, cut, and pass would be surprising, and yet nothing could surprise me. It was almost as if we were playing in slow motion. During those spells, I could almost sense how the next play would develop and where the next shot would be taken. Even before the other team brought the ball inbounds, I could feel it so keenly that I’d want to shout to my teammates, ‘it’s coming there!’ — except that I knew everything would change if I did. My premonitions would be consistently correct, and I always felt then that I not only knew all the Celtics by heart, but also all the opposing players, and that they all knew me. There have been many times in my career when I felt moved or joyful, but these were the moments when I had chills pulsing up and down my spine.

On the five or ten occasions when the game ended at that special level, I literally did not care who had won. If we lost, I’d still be as free and high as a sky hawk.

Thanks to Deborah Meehan for the pointer!