Borders and the New Age of Books

Borders declared bankruptcy this past week, and it’s closing a number of stores in the Bay Area. I was running errands yesterday and was near the San Mateo store, so I decided to drop by and prowl about for deals.

It was an absolute madhouse. Parking was just about impossible, and the purchasing line snaked around the entire store. It was nice in a way to see that so many people still valued books.

Which is a good thing, because even at 20-40 percent discounts throughout the store, I couldn’t find a single good deal. I found a bunch of books that I wanted to read, scanned their barcodes on my phone, and saw that Amazon.com was selling all of them for cheaper, even with the Borders discount.

Frankly, that’s old news. The real game changer is Amazon.com’s distribution model and the Kindle.

I love traditional books — the feel, the smell, the timelessness. I remember visiting the Lincoln Museum years ago and staring in wonderment at his Bible, the actual, physical book that he had lovingly thumbed through as a child. I have a huge collection of my own books, and the thought of getting rid of any of them pains me.

That said, my parents got me a Kindle for Christmas last year, and I am absolutely in love with it. As much as my sentiment lies with traditional books, the reality is that the Kindle has got me reading books again. The screen is a marvel, it’s lighter and more comfortable to read than most of my real books, and I can carry a whole slew of books on it. The companion case is worth the extra price for the built-in book light alone.

Here’s how dramatically Amazon.com has changed the book industry. While scanning for books on my phone, I could easily have purchased one immediately with one click and had it sent to my Kindle automatically. Much easier than waiting in that monstrous line, and much more portable.

If I had wanted to, I could even have read the book on my phone. This sounds painful to me, but I’ve heard from others that they often read books this way, and that — as with my experience with the Kindle — they’re reading more as a result.

Barnes and Nobles might be late to the game, but it’s adapted, and it has a chance. Borders is done. It has not proven an ability to adapt with the times.

The real question continues to be, what’s the future of the local, independent book store?

I don’t think the death knell is a sure thing. I viewed the Borders discounts with scorn, but the reality is, I often pay more for books at Green Apple Books, even though I know I can get them cheaper at Amazon.com. It may be irrational, but I’m not alone. I like going there, even if books are more expensive. The opportunity is for local bookstores to leverage what’s magical and important about them — namely, the customer experience — and adapt it to the times.

My Ideal To Do List

Last month, I visited my elder sister’s family in Cincinnati. Every evening, I read a bedtime story to my nephew, Elliott. On the last night, Elliott asked me to read him Frog and Toad Together, by Arnold Lobel. The first story followed Toad as he worked through his to do list:

This, to me, is a dream task list, because it is full of space — space to work, space to play, space to reflect, space to dream.

Appreciating Execution

I have the pleasure of working with Rebecca Petzel on two of my current projects. She has great instincts and passion around collaboration, and she’s a thinker, a doer, and a learner. She’s already very good at many things, and if she stays on her current path, she’s going to be a force.

On our teams, we expect everyone to uphold their commitments. Rebecca is responsible for a long list of well-defined tasks. She does them all, and she does them well, without supervision.

I was synthesizing some notes today, and I needed to draw from a lot of prior work. Everything I was looking for was exactly where it was supposed to be. That was Rebecca’s doing. And even though this was a straightforward, ongoing task and she was “just doing her job,” I greatly appreciated her effectiveness at doing it.

Frankly, I know a lot of people who are smart. Only a small percentage of those folks are good at execution. I’m lucky to work with people who are good at both. Even though I expect everyone on our teams to live up to their commitments and to execute effectively, I don’t take it for granted when it happens.

I love what Stanford professor Bob Sutton says about execution: “Implementation, not strategy, is what usually separates winners from losers in most industries, and generally explains the difference between success and failure in most organizational change efforts.”

Breakfast at Tucker’s

Last month, I decided to fly out to Cincinnati to surprise my older sister on her most recent “milestone birthday.” I hadn’t visited in a while, and in the interim, she had given birth to her second son, Benjamin.

As a present, I wanted to give my sister space. Those of you with kids know that parents of young children — especially babies — basically have negative amounts of time.

My plan was to hang out, take care of the kids, and do what I could to create some space for both her and her husband so that they could have some time for themselves. My only agenda was to get to know my newest nephew, Benjamin, while wreaking (quiet, manageable) havoc with my eldest, Elliott. I had no plans to spend much time outside of their apartment, much less explore Cincinnati.

As it happened, my trip coincided with a large snowstorm and bitter cold. While that sounded terrifying to this native Californian, it had an unexpected silver lining: snow days! School was cancelled for both my nephew and my brother-in-law, Isaac, a teacher. I had come to create some space for my sister’s family, and the weather ended up creating space for all of us.

We put that time to good use. I went sledding for the first time with Elliott and Isaac. As you can imagine, I handled my inaugural trip hurtling down a hill on a frictionless surface with skill, comportment, and aplomb.

The following day, we had breakfast at Tucker’s, a small neighborhood eatery that’s been serving down home food for over 60 years. To understand the significance of the place and our meal, you need to understand the story of the neighborhood.

My sister and brother-in-law are musicians and teachers. They live humble lives in a part of town known as Over-the-Rhine (“OTR” for short). As with many artist enclaves, OTR is very affordable, which loosely translates into “bad neighborhood.” It’s the poorest, most violent neighborhood in the city.

My sister lives across the street from Washington Park, which is a haven for drug dealers and miscreants. In 2001, a white cop shot and killed a young, African-American male in OTR, igniting city-wide racial tensions that had been building for years and resulting in the worst urban disorder since the L.A. riots in 1992, which I had had the misfortune of experiencing first-hand.

OTR is a challenging place, but there is something special about it. For starters, if you look past the poverty and pain, you can see that the neighborhood is beautiful. The brick buildings evoke an old elegance, dotted with dilapidated storefronts and the occasional quirky gallery, perhaps foreshadowing the hipster gentrification that sometimes seems inevitable for these little enclaves of starving artists. The hipsters come because of the artists, but the artists come because of the beauty, the charm, the essence.

The essence of OTR — indeed, of Cincinnati and perhaps of the Midwest as a whole — seems to be community. Unlike my adopted hometown of San Francisco, people who live here tend to come from here. They are tied to their neighborhoods, their churches, their local haunts, their people. As Isaac, who comes from nearby Dayton, said to me the other day, he loves living in Cincinnati, because Cincinnati is home.

For many who live in OTR, Tucker’s has been a favorite eatery for generations. Down the street from Findlay Market, on a battered street under a nondescript sign, there are maybe six tables and a long counter inside of Tucker’s.

The service is wonderful… if you don’t mind waiting a very long time for your food. They greet everybody warmly, they keep your coffee cup filled, and they take their time cooking the food. And that’s fine. The food is good — healthy portions of rib-sticking, diner food, all made from scratch — but that’s not the main reason people come here.

People come for the people. They come to rub shoulders with their neighbors. Everyone from the community comes here — the owner of the store down the street, long-time residents, the pastor from the local church, local politicians, homeless people, young artists. Because the place is so small, people often share tables with strangers, and they walk away friends. Tucker’s is a haven, a melting pot in a neighborhood that has seen violent racial strife.

People come because they’ve always come there. Maynie “Ma” Tucker and her husband, Escom, started the restaurant in 1957. The place hasn’t changed much since. Their son, Joe, and his wife, Carla, run the place now. Escom died six years ago, but Ma Tucker, now 90, still works in the kitchen.

Earlier in the week, two gunmen had entered the diner and attacked a customer. The customer walked away unharmed, but two women were shot, including Carla. Both women were fortunately okay.

Tucker’s had shut down for a few days. Unbeknownst to us, it had just reopened the day we arrived. The place was packed, as it always is. People greeted each other warmly, as they always do. The service was good… and slow, as it always is. Ninety year old Ma Tucker popped her head out of the kitchen from time to time to check on things, as she had been doing for over 60 years.

You would not have known that anything had happened earlier that week if not for the journalist taking video, and even she melded seamlessly into the room. She just seemed like another local artist who had come to ply her craft and enjoy the morning at Tucker’s.

When we sat down, Isaac spotted the local pastor, Father Gregory, sitting at the counter, and went over to greet him. Father Gregory joined us for breakfast and filled us in on the history of Tucker’s and the meaning it had in the community. He himself had come here since he was a child. As people walked in and out, they stopped to greet Father Gregory, who smiled and chatted with everyone. Isaac knew several people there as well. They were colleagues, neighbors, fellow church-goers, and friends.

Of course, people were happy to see Elliott, who always seems to make people smile and laugh, and he greeted Isaac’s friends warmly as well. I watched my nephew interact with people comfortably, and thought about how — at six years old — he had already established roots here in the community.

Time always seems to slow down for me when I visit friends and family in the Midwest, regardless of how busy I actually am. People there are in love with their neighborhood, their community, their home.

I’ve lived in San Francisco for 15 years and in California for most of my life. I love it here. And I’m lucky to have friends all over the world, some of whom I’ve known since I was a child. I stay connected with them via technology that has been around for most of my adult life, and I even have opportunities to see them face-to-face on occasion. It’s a wonderful world of connection and community that, for many, is new and exciting.

For some, it’s scary. There’s a sense of loss, this notion that all of this virtual hyperconnectedness will disconnect us from place. I understand that feeling, because when I visit my sister and her family in Cincinnati, I feel what I’m missing.

But it doesn’t have to be a choice. Community is not a zero-sum game. For me, visiting my sister’s family in Cincinnati, becoming part of their community for even a few days, enjoying breakfast at a place like Tucker’s, all of this is a visceral reminder that, at the end of the day, behind all of the wires and waves and screens, it’s about people. It’s about connecting to other living, breathing human beings. How we do it and where we do it may evolve, but why we do it and how it feels when we do is fundamental and constant.

This is the wonderful video that Carrie Cochran, the journalist who was at Tucker’s that day, created:

Connection Is Life

My friend and colleague, Kristin Cobble, made her blogging debut a few weeks ago with a post entitled, “Living in Service of Life.” In it she asks and explores a simple question:

What does it mean to feel alive?

David Brooks, who’s been researching the neuroscience behind our social behavior, recently wrote a piece in the New Yorker where he summarized his research in story form. He tells the story of a (possibly fictional) neuroscientist, who says:

I guess I used to think of myself as a lone agent, who made certain choices and established certain alliances with colleagues and friends. Now, though, I see things differently. I believe we inherit a great river of knowledge, a flow of patterns coming from many sources. The information that comes from deep in the evolutionary past we call genetics. The information passed along from hundreds of years ago we call culture. The information passed along from decades ago we call family, and the information offered months ago we call education. But it is all information that flows through us. The brain is adapted to the river of knowledge and exists only as a creature in that river. Our thoughts are profoundly molded by this long historic flow, and none of us exists, self-made, in isolation from it.

And though history has made us self-conscious in order to enhance our survival prospects, we still have deep impulses to erase the skull lines in our head and become immersed directly in the river. I’ve come to think that flourishing consists of putting yourself in situations in which you lose self-consciousness and become fused with other people, experiences, or tasks. It happens sometimes when you are lost in a hard challenge, or when an artist or a craftsman becomes one with the brush or the tool. It happens sometimes while you’re playing sports, or listening to music or lost in a story, or to some people when they feel enveloped by God’s love. And it happens most when we connect with other people. I’ve come to think that happiness isn’t really produced by conscious accomplishments. Happiness is a measure of how thickly the unconscious parts of our minds are intertwined with other people and with activities. Happiness is determined by how much information and affection flows through us covertly every day and year.

Far be it for me to argue with a (possibly fictional) neuroscientist!

I feel alive when I feel connected to life. By life, I include other people, other living systems, and me. I need all of those things in balance with each other.

Yesterday was Saturday, a gorgeous winter day in San Francisco, perfect for disconnecting. Ironically, I spent the morning on my computer, blogging about a very networked day in my life. Susannah Fox, whom I mentioned in my post, tweeted in response:

I’m touched by this, a feeling that may be enhanced by an opposite (but still great) day offline. Thank you.

It was a beautiful epilogue to my post. To truly appreciate the connectedness that is possible in today’s world, we have to re-learn how to stay connected to the other aspects of life and living that are so important. In other words, we have to remember to disconnect in all aspects of our life, including (especially?) our work.