Doug Engelbart, Human Systems, Tribes, and Collective Wisdom

Sunday, December 9 was the 50th anniversary of Doug Engelbart’s The Mother of All Demos. There was a symposium in his honor at The Computer History Museum and much media and Twitter activity throughout.

Among the many things said and written that caught my eye that weekend was a Twitter exchange between Greg Lloyd and Mark Szpakowski. Greg tweeted a quote from this Los Angeles Review of Books article:

“At the very heart of Engelbart’s vision was a recognition of the fact that it is ultimately humans who have to evolve, who have to change, not technology.”

Mark responded:

And yet 99% of the Engelbart tribe work has been on the techie Tool System. http://www.dougengelbart.org/firsts/human-system.html … used to say “coming soon”; now it has disappeared. Time to join up with recent progress on Social Technologies for Complex Adaptive Anticipatory Human Systems?

I agree with Mark, with one caveat: It depends on how you define the “Engelbart tribe.” Let’s explore this caveat first.

Tribes and Movements

There are many folks specializing in process design (what Doug would have categorized as “Human Systems”) who consider Doug a mentor or, at worst, an inspiration. I’m one of them, although I didn’t start (exclusively) from this place when I started working with him in 2000.

Three others in this group have been direct mentors to me: Jeff Conklin, who spent a good amount of time with Doug, and Gail and Matt Taylor, who didn’t, but who knew of him and his work. David Sibbet, the graphic facilitation pioneer, came across Doug’s work in 1972 and worked some with Geoff Ball, who was on Doug’s SRI team doing research on facilitating groups with a shared display. Those four people alone make for an impressive, accomplished, world-changing group.

There are also many, many more folks doing important work in human systems who aren’t familiar with Doug’s work at all or who don’t identify with him for whatever reason. Doug himself thought that lots of what was happening in both open source software development communities and in the Agile Movement were highly relevant, although he had nothing to do with either. At the Symposium celebrating Doug, Christina Engelbart, Doug’s daughter and the keeper of his intellectual legacy, connected the Lean movement to her dad’s work and invited Brant Cooper, the author of The Lean Entrepreneur, to speak.

An effective movement is an inclusive one. What matters more: Seeing Doug’s vision through, or establishing tribal boundaries? If the former, then it’s important to acknowledge and embrace the work of those who may not have the same heroes or conceptual frames of reference.

I don’t think many of us who loved Doug and were inspired by his vision have been very good at this, and unfortunately, our tribalism has extended to technologists too. After the Symposium, I had drinks with my friend, James Cham, who is a long-time fan of Doug’s, but who wasn’t lucky enough to spend much time with him. James told me that Dylan Field (co-founder of Figma Design) was inspired by Doug and that he had hosted his own celebration of the Demo that same Sunday that 300 people attended. Amjad Masad (founder of Repl.it, a tool that Doug would have loved) gave a thoughtful toast about Doug’s work there.

I didn’t know either Dylan or Amjad, and I certainly didn’t know that they tracked Doug’s work and were inspired it. I’m fairly certain that the organizers of the official celebration didn’t either. That’s pretty remarkable, given how small of a place Silicon Valley is. Now that we know, I hope we can start making some fruitful connections.

Capabilities and Collective Wisdom

The movement of folks committed to Doug’s larger vision is much larger than the “official” tribe to which Mark referred in his tweet. But even if we take into account this larger group, I think Mark’s criticism still holds.

Doug sought to make the world collectively smarter. He believed the path to achieving this would be a co-evolutionary process involving both tool and human systems. In other words, new tools would give us new capabilities, assuming we learned how to master them. Those new capabilities would inspire us to create even better tools. Rinse, and repeat.

As my friend, Travis Kriplean, pointed out to me this morning, we can already test this hypothesis. Technology has already evolved exponentially. Have our collective capabilities — or even more importantly, our collective wisdom — evolved with it?

Let’s narrow the question. Our ability to capture, store, and share information has improved by leaps and bounds since Doug’s Demo in 1968. Has our collective memory increased as a result of that?

If you were pinning me down, I would guess, “no.” The mere existence of those tools don’t guarantee that we remember more. Furthermore, the tools have a nasty side effect of overwhelm. But, these tools certainly create the potential for us to remember more — we just have to figure out how.

Right now, my eight- and 14-year old nephews have access to this blog, where they can read many of my innermost thoughts, including stories I wrote about them when they were younger. Right now, they can explore my Flickr, Instagram, and YouTube accounts without even having to ask for permission. If they asked for permission, I would probably let them go through my Google Maps Timeline, which is automatically harvested from my cell phone’s location data and which contains a comprehensive journal of my every day travels over the past few years. They already have access to lots of information about me, including my efforts to distill little bits and pieces of my experience. Most of this is purely the result of technology, with a little bit coming from my occasional discipline of sharing thoughts here and there.

But does any of this help them become wiser? If not, is it because our technology has not evolved enough, or is it because our human practices have not evolved with the technology?

The best example I know of a human system that evolved with the technology are wikis in general and Wikipedia in particular. Not enough people realize that wikis and Wikipedias aren’t just tools. They are a wonderful marriage of human and tool systems that created fundamentally new collective capabilities, exactly the type of thing that Doug envisioned. They are also 20-year old examples. I think this speaks very much to Mark’s critique.

Gender Breakdown of my Twitter Stats

I just read Anil Dash’s excellent, thought-provoking piece, “The Year I Didn’t Retweet Men,” and it made me curious about my own Twitter behavior.

I used the tool that Anil mentioned, Twee-Q, and it reported that 83% of my retweets are of men. I was stunned to see that number, so I decided to investigate further.

First, I checked the gender breakdowns of whom I follow. Followerwonk reported 22% female, but also 33% undetermined. I only follow 191 people on Twitter, so I decided to do my own count. I first eliminated group accounts and bots, unless I knew there was a single person behind the group account, as with @WiserEarth (female) or @wikistrategies (male). That brought my following number down to 172.

Of the individual accounts I follow, 62% are male, 38% are female. This is better than what Followerwonk reported, but still not 50-50.

Also, based on this breakdown, I was still disproportionately amplifying the voices of men. However, I didn’t trust the 83% number. First, I didn’t trust that Twee-Q was accurately determining which voices were of which gender, especially given the discrepancy I saw with my Followerwonk numbers. Second, I didn’t think retweets alone were an accurate representation. I sometimes added my own commentary and used a citation rather than a retweet.

I decided to manually count all of my retweets and citations (not counting conversation, only amplification) in 2014. I’m not a prolific tweeter, so this was easily doable.

In 2014 so far, 74% of my retweets and 60% of my citations have been of men. In other words, 66% (two-thirds) of my retweets and citations are of men. The gender breakdown of whom I cite roughly maps to the breakdown of whom I follow, but I definitely retweet more men.

My initial reaction to these numbers was surprise, then rationalization. I won’t bother going into either — I don’t think they’re particularly important. The reality is that there are some well-documented implicit biases in society, and I’m statistically likely to suffer from all of them, no matter how enlightened I think I am.

The true measure of enlightenment is what you do with that self-awareness. I thought Anil’s metrics were interesting, but his followup experiment was inspiring. I’d like to try a similar experiment as a followup; I’m just not sure what that experiment should be. Any ideas?

A Funny Thing Happened the Other Day on the Internet…

This past week, I spent two days in Tiburon supporting my former colleague and bootcamper, Dana Reynolds, who was facilitating the Code for America staff retreat. Any time spent with the good folks at Code for America is going to be inspiring time, and I couldn’t help expressing this sentiment on Twitter after the retreat was over:

Total time spent tweeting this: Maybe 30 seconds.

Then a funny thing happened. Someone named Jang from Korea responded to my tweet with a question:

I didn’t know Jang, so I glanced at his Twitter profile, and I saw that my friends, June Kim and SeungBum Kim, followed him. That was a good sign, so I responded, resulting in the following exchange, each message less than 140 characters:

I was planning to send an email to some folks at Code for America to follow up, but it wasn’t necessary. Conversations on Twitter happen out in the open, and Cyd Harrell, Code for America’s UX evangelist, saw the thread and responded. This is what happened:

I don’t know what’s going to emerge from this whole interaction, but something good will. At worst:

  • I learned something new about an issue I care about in a country I care about
  • I made some new connections
  • I facilitated some new connections
  • I strengthened some old connections

All from simply tweeting how I was feeling one evening.

This is what can happen when you have ways to communicate with lots of people transparently and with very little friction. But it’s also critical to recognize what underlies the technology that makes this sort of thing possible: people, trust, relationships, and literacy.

Bottom line: This sort of thing makes me very, very happy.

A Day In A Networked Life

I live a networked life, but there was something about yesterday that made me fully appreciate how lucky I am and how amazing this world is. Here’s yesterday’s rundown:

6am — Up early. Long day of work ahead of me.

7:30amAsaf Bartov (currently in Israel, soon to be in San Francisco) and Moushira Elamrawy, newly hired global community reps at the Wikimedia Foundation, are holding IRC office hours. Decide to listen in. Happy to see several old friends from around the world there. It’s just text scrolling on the screen, but it almost feels like we’re in the same room together. Moushira lives in Egypt, which was serendipitous, because while we chat, something cool happens there. Again, networks.

8:30am — A colleague of mine in North Carolina passes along an unusual request from a colleague of hers in Belgium. She wants to use a YouTube video of a Korean rap song for a workshop, and she wants to make sure the lyrics aren’t offensive. I’m amused, but my Korean isn’t good enough to help her. I ping a friend from Korea on Facebook, whom I met at a conference here in San Francisco last summer.

9am — Take a peek on Twitter, and see my friend, Nancy White (based in Seattle), asking for stories about social media in public health education. I don’t know any off the top of my head, and I could easily have retweeted Nancy’s request and left it at that. But I immediately think of two friends on Twitter who could help — Steve Downs (based in NYC) and Susannah Fox (based in D.C.) — and I decide to introduce the three of them instead, in public and over Twitter. Total time spent on this: About a minute.

I had met Steve in person almost a year ago. I discovered Susannah accidentally through an article that evoked a blog post here. I still haven’t met her in person, but I’ve enjoyed all of our interactions since. Steve and Susannah immediately get to work, retweeting the request to specific people and supplying a stream of great stories to Nancy. I check in a few hours later, and I’m blown away by the response.

9:30am — Plotting a surprise for a dear friend. Can’t share the details here in case said friend reads this blog post. I’m in the early stages of scheming, and after talking to a few people, I decide to set up a Facebook group. A few hours later, 30 people are on the group and work is happening. Many of those folks are friends I haven’t seen or talked to in a long time.

Throughout the day — Lots of work, and I need to focus. I have calls for four different projects. On three of them, we use Google Docs for collective, real-time synthesis. How were we ever productive before real-time, collaborative editing?!

I end up working until 7pm, then settle in for the evening. I disconnect, cook dinner, chat with a friend, do some reading, then go to bed early.

This morning — I wake up before 6am, refreshed. My friend from Korea has responded. Not only does she verify that the lyrics are indeed not offensive, but she sends me a transcription of the entire song! I thank her, and forward the news to my friend in North Carolina.

Later in the morning, I ponder all that happened in the past 24 hours, and I sit to write this blog post. As I write, Travis Kriplean IMs me from Seattle. He pings me about some great news, and we end up having a great, thought-provoking conversation about tools for engagement. My mind is racing again, and now I have to go read one of Travis’s papers.

Israel, Egypt, Belgium, Korea, and all throughout the U.S.: Over a 24-hour period, I interacted with friends and colleagues from all over the world, including one in Egypt while incredible things are happening there.

I spent about 20 of those minutes on my computer in my office here in San Francisco connecting people to others, creating online spaces, and walking away. Amazing stuff magically happened.

While all this was happening, I focused and worked productively, again from the comfort of my home office, using tools that have only recently become widely available.

What an amazing, wonderful world we live in, where possibility is reality.