Reflecting on Some Incomplete Scenario Thinking from 2011

In August 2011, Kristin Cobble, Rebecca Petzel, and I had a planning meeting for Groupaya, the consulting firm we would start several months later. As part of that, Rebecca led us through some initial scenario thinking, which consisted of brainstorming certainties (trends we thought were almost certainly going to happen by 2016) and uncertainties (trends we thought were possibilities).

Here were the initial lists we brainstormed:

CertaintiesUncertainties
  • Economy really crappy in 2015
  • Mobile dominance
  • Africa will be online
  • Design firms flooding into the business (good design the price of entry)
  • Communication and Advertising Firms coming into the business
  • There’s a backlash against “collaboration”?
  • There’s a backlash against “social”?
  • Earthquake in San Francisco
  • Skilled, cheaper consultants coming here from developing countries
  • Knowledge work in the US in the decline
  • Knowledge work undervalued in the US
  • Net Neutrality
  • Trust in Internet services? Things like Wikipedia, AirBnB, eBay rely on trust
  • Institutional clamp down or continued democratization
  • Middle East political situation
  • U.S. “Arab Spring” coming?
  • Backlash against rationalism; rise of fundamentalism
  • Large factory consulting firms hijacking our business

Our “Certainties” list wasn’t very good. The economy was not “crappy” by conventional metrics in 2015, although we were continuing to feel the impacts of widening inequality. And we didn’t really see communications firms come into the business.

Our “Uncertainties” list was far more interesting. We no longer have net neutrality, at least at the federal level. Trust in several social media (Facebook and Twitter in particular) is down, and deservedly so. And reading the bullet point, “Backlash against rationalism; rise of fundamentalism,” now makes me want to cry.

I review these notes every few years out of curiosity and sentimentality, and I pulled them up again last month as COVID-19 was wreaking havoc on our lives. A few things come up for me when I look at these:

  • It’s possible to have an interesting scenarios conversation without a lot of prep. We were clearly already connected to a lot of interesting people and perspectives, which was how stuff like “backlash against rationalism” made it onto our list. (Kristin contributed that one based on conversations she had had with her friend and former colleague at Global Business Network, Eamonn Kelly.)
  • Prep would have helped broaden our perspectives and address some blind spots.
  • Pandemic wasn’t on the list of uncertainties.

The biggest thing that comes up for me is that we never truly benefited from the power of scenario thinking, because we treated it as a one-off. Imagine if we had returned to this list once a year, even without any additional prep, and talked through the possibilities. What might have come up? How might this have changed our thinking? What might we have done differently as a result?

This is a regret I often have about my own past work, and it’s something I find with consulting work in general: We barely benefit from the work (which is often time- and resource-intensive), because we never revisit it. There are lots of reasons we never revisit it, but the most common one is that we’re going too fast. I’ve been able to correct this with my own work (although it took several years and lots of focus and failure), and I continue to try to help others do the same. It’s been really, really hard, which is sad, because it’s so beneficial.

Obama: Keeping It About the Work

President Barack Obama on the time he felt most broken, from his interview with Humans of New York:

I first ran for Congress in 1999, and I got beat. I just got whooped. I had been in the state legislature for a long time, I was in the minority party, I wasn’t getting a lot done, and I was away from my family and putting a lot of strain on Michelle. Then for me to run and lose that bad, I was thinking maybe this isn’t what I was cut out to do. I was forty years old, and I’d invested a lot of time and effort into something that didn’t seem to be working.

But the thing that got me through that moment, and any other time that I’ve felt stuck, is to remind myself that it’s about the work. Because if you’re worrying about yourself — if you’re thinking: “Am I succeeding? Am I in the right position? Am I being appreciated?” — then you’re going to end up feeling frustrated and stuck. But if you can keep it about the work, you’ll always have a path. There’s always something to be done.

Via Rebecca Petzel.

My Six Favorite Essays on the Groupaya Blog

A random interaction with an old friend earlier today caused me to search for something I wrote on the Groupaya blog a few years ago. That got me nostalgic, and I ended up reading every post on the blog.

It was great to revisit these, and it stirred up some useful, sometimes nostalgic memories. I’m proud of what I wrote in my time there (2011-2012), but I’m even prouder of what Kristin Cobble and Rebecca Petzel wrote. They shared some wonderful gems.

It’s unfortunate that the company no longer prioritizes real-time knowledge sharing, since there’s a lot of wisdom in that group from which the world could benefit. It’s understandable, though. Sharing what you learn openly and in real-time is challenging, even scary, and it’s not for everyone. You have to really value it to do it.

If you do, however, you’ll find that it’s not that hard to make it a habit. It’s also tremendously rewarding, as I’ve been rediscovering through my Faster Than 20 blog. The act of writing and sharing is valuable in and of itself. It helps you think, and it helps you find your people. I am constantly humbled by the people I meet and touch through my writing.

But the most valuable benefit of blogging this way is that your ideas become persistent. (This is also what scares a lot of people.) Others can discover what you write long after you’ve written it. That can lead to new connections and possibilities. “Others” sometimes even includes yourself! I find revisiting old thinking to be a hugely valuable learning process, if only to remind me of thoughts I once thought and have since forgotten.

Here, in no particular order, are my six favorite essays from the Groupaya blog that I wrote:

  1. What Does the Collaboration Field Look Like?
  2. Measuring Impact: How You Feel Also Matters
  3. The Illusion of Control
  4. Practicing for the Emergent
  5. The Skillful, Intentional Practitioner.
  6. The Secret to High-Performance: Constant Striving

Enjoy!

Making Hard Choices

Earlier this week, a familiar foe reared its ugly head: irritability. Every little thing was annoying me, and I found myself wanting to snap at people.

It’s something I used to feel constantly at my previous job, but that I haven’t felt in quite some time. Back then, I wasn’t taking care of myself, and I wasn’t in an environment that encouraged me to take care of myself. Last year was a giant reset button. I rested, recovered, and reflected. I got clear about what I wanted to do next, and how I wanted to do it. I started carefully putting into place the structures that I thought I needed to support me in being successful and in maintaining balance. On January 6, 2014, I pressed “Go.”

Six weeks into the year, I’m doing okay, but I’ve been slipping. Old patterns are starting to reappear. They’re patterns that come from a good place. I’m loving my work, and good things are starting to happen as a result of the seeds I’ve been cultivating. The problem is that, when I start seeing little seedlings sprout, I get excited and motivated, and I want to go faster rather than maintain my pace. This is how I overwhelm myself. This is how my performance starts slipping. Worse, the thing that suffers most is my health and my personal life.

What’s been different is that I’m far more self-aware this time around, and my structures have really been helping me.

  • I’ve been monitoring my self-care dashboard religiously, and I have obsessively made sure I’ve been maintaining these practices.
  • I’ve been good about playing basketball regularly, decent at seeing friends.
  • I keep a timesheet, so I know exactly how much time I spend working, where, and on what days.
  • I’ve been using SCRUM principles for realistic planning and a Kanban Board to track and prioritize my tasks.
  • I formed a “colearning” group with which I’ve been doing regular checkins, which increases my accountability.

All of these things have been working, and yet I’m feeling like I’m about to slip into the abyss again. The reasons are simple: I’m working too much, but I don’t want to slow down.

Earlier this week, I was in a meeting with Rebecca Petzel, where she said, “I’m better at setting boundaries than Eugene is, but I use his tools to help me do that.” She was paying me a compliment, but she was also being real, and she was right. All the tools in the world won’t help you unless you are committed to your goals.

So now I’m in an interesting place. I’m doing too much, and the pace is starting to get unsustainable, but I’m feeling the temptation to do even more. The solution is simple: Do less. Cut something out.

My brain and my gut knows all this to be true, and I know my body will eventually enforce it, but only after I put it through its paces. My heart hates this, and my habits are all oriented against doing it. I want to live a healthy, balanced life, but I also don’t want to stop doing anything that I’m currently doing.

So what will I choose? Because at the end of the day, you can put all of the structures in place that you want, but it still boils down to choice. Will this time be different?

Passing the Torch

We hired Dana Reynolds as Groupaya’s administrative assistant in the middle of 2012. She was a recent college graduate who had all the attributes we were looking for — hard-working, competent, detail-oriented, learning-oriented. She was also ambitious and aggressive, two attributes I love and relate to. She wanted to become an organizational development consultant, and she was looking for a place where she could learn the trade.

This past year, as I started to explore what I wanted to do next, I thought a lot about Dana. I knew she was learning a tremendous amount from working closely with Kristin Cobble, my former business partner, but I also knew that actual practice opportunities were few and far between.

My new mission, in many ways, can be boiled down to this: Creating practice opportunities for people like Dana. Changemaker Bootcamp has been my primary experiment, but I’ve been playing with other ideas as well.

Dana participated in my most recent Changemaker Bootcamp pilot, and I got to see first-hand how much she’s grown in the year since I left Groupaya. After my exit interview with her, we discussed her career goals, and I saw how hungry she was for practice opportunities.

A few weeks later, an opportunity unexpectedly cropped up. Meghan Reilly of Code for America reached out to me and asked if I would facilitate their staff retreat. I explained that I no longer do that sort of thing, but I asked if she’d be open to having someone less experienced facilitate the retreat, with me serving as backup. She very graciously said yes.

We had done this together once before. Meghan had reached out to me two years earlier about the same thing. I had just started Groupaya with Kristin, and I saw it as an opportunity to give our associate, Rebecca Petzel, some practice with me as backup. Meghan graciously agreed, and Rebecca killed. The difference was that Rebecca was far more experienced then than Dana was now, and she had known a lot more about the organization and the civic innovation space. Having Dana do it was risky, and I did not take the faith that Meghan and the other leaders at Code for America had in me lightly.

So we prepared. Dana worked really hard and put in extra time to make sure she was ready.

The day before the retreat, Dana and I were supposed to meet to complete our preparation. At the last minute, I needed to find a different location for our meeting, so I reached out to Rebecca to see if we could use her coworking space. Rebecca said yes, and she also found time to sit in on part of our meeting, which was an unexpected bonus.

At one point, Dana asked me if she could keep time during the retreat on her cell phone. I opened my mouth to respond, but Rebecca jumped in beforehand. She took off her watch (which her best friend had given her), and she handed it to Dana.

She explained, “When I did their retreat two years ago, I realized that it was hard to keep time with my cell phone. I didn’t have a watch, so Eugene loaned me his. Now I want to loan you mine, so you can use it tomorrow.”

It was a beautiful gesture, and the spot where I was sitting may have gotten a little dusty at that point. Dana ended up doing an amazing job, far exceeding my expectations.

I’ve been thinking a lot about mentorship this past year. I worked very hard to get to where I am, but the reality is that I was also incredibly lucky to have mentors who believed in me and who opened doors for me. The most important one — the one who set me on this path in the first place — passed away earlier this year. I feel a huge responsibility to create opportunities for others in the same way that he did for me.

I very much hope that my professional peers feel the same way. The kind of work that we do around collaboration is urgent and necessary, and a lot more people need to learn how to do it effectively. We have a responsibility not just to pass on our knowledge, but to create opportunities for others so that they can learn the way we did.

Seeing Rebecca “pass the watch” to Dana meant a lot to me, but what has been even more gratifying has been watching Rebecca work. This past year, she led a six-month collective learning process with a group of civic engagement funders that was innovative and transformative. There are only a handful of people in the world who could have done the work as skillfully as she did, and that handful does not include me.

I want to live in a world where there are thousands of people like Rebecca doing the kind of work that she’s been doing as well as she’s been doing it. Dana will get there, but we need many, many more. In order for this to happen, those of us who are already doing this kind of work have a responsibility to share what we’ve learned and to create opportunities for others so that a new, better generation can emerge.