Five Lessons on the Craft of Collaboration from Photography

As a collaboration practitioner exploring a new path, the best thing I did this past year was to take up photography. That’s right, photography. I did it because I wanted to do something creative that had nothing to do with my professional life. Not only did it bring me tremendous joy, it unexpectedly made me better at my professional craft. When I left Groupaya one year ago, I felt like I was at the top of my game. I didn’t do any work this past year that resembled any of my work the previous ten. Yet somehow, my skills are significantly better now than they were a year ago.

Rest, reflection, and new directions clearly had something to do with that, but photography took my game to the next level. It reminded me of the importance of craft and what it feels like to be at the earliest stages of one’s learning journey. It got my creative juices flowing, which had ramifications in everything that I did.

Earlier this year, I shared eight lessons I learned about facilitation from photography. Now, I want to share five things I learned about the craft of collaboration from photography.

1. Framing is everything.

In March, I went on a photo walk with my friend, Eugene Chan. I marveled at how he saw and captured things that I completely missed, even though we were in the same place. It was all there in front of me. I was just looking at different things.

At the end of the day, photography is about drawing a tiny rectangle around something you see. Good photographers understand what elements make up good pictures (e.g. light, lines, textures, colors). They gravitate toward those elements, but there are still infinite possible ways to look at the same darn thing.

So much of the craft of collaboration is about getting people to understand each other’s frame, then finding a collective frame that works. It starts with honest-to-goodness listening, something that we so often pay lip service to, but rarely actually do, much less do well.

It continues by exploring the “right” questions together. So often, the “right” first questions are, “What are you trying to accomplish, and why?” It’s amazing how catalytic these questions can be, and yet how often people forget to ask them to each other or even themselves.

(It’s no coincidence that the practices of listening and asking generative questions are at the heart of Changemaker Bootcamp.)

2. Craft takes work.

Perhaps my biggest takeaway this year was how much work goes into getting a good shot. In April, I took my very first photography course from Lauren Crew, who is an absolute superstar. One of our assignments was to photograph fear.

If I could have taken a self-portrait upon hearing this assignment, my work would have been done. I was intimidated and stumped. However, rather than succumb to paralysis, I decided to just do the work, with great guidance from Lauren and lots of inspiration from my classmates. I journaled, and I riffed. I came up with silly concepts, and I went with them to see where they would lead me.

Every step that I took led to new insights and ideas. Even when I finally had concepts that I liked, the final product often ended up being very different from the original concept. The above photograph was probably my simplest and best from the class, but it was the product of several hours of playing, reflecting, and refining.

Craft is a process. So much of collaborating effectively seems improvisational, but people forget that you get good at improvising through practice. Practice is an exercise in frustration, little victories, and lots of patience.

Toward the end of my tenure as a collaboration consultant, I started forgetting this. I was expecting outcomes — both from myself and others — without being realistic about the process. Ironically, my reputation was built on helping clients avoid this exact trap. The world is rife with magical thinking about collaboration. “Add just the right amount of pixie dust, and voila, you have a high-performance team!” That’s not how it works. Collaborating effectively takes work, and it’s not always pretty in process. You have to expect and design for this if you want to be successful.

How do you do that? First, set goals that are realistic. With my photography, I’ve stopped expecting that, with “just one more month of practice,” I’ll be shooting like Gary Winogrand. Instead, I’m setting targets that I can actually achieve in timespans that are realistic.

Similarly, with my collaboration practices, I’ve always placed a huge emphasis on getting clear on goals. This past year, I’ve shifted the way I set goals to defining a spectrum, and I gut check these by exploring failure scenarios. These are all things I’ve done in the past, but I’ve systematized these practices so that they’ve become habits.

3. Seek feedback.

This past August, Lauren had a showing, and I took a few friends to go see it. At the show, I asked my friends, “Which pictures do you like? Why?” Neither of my friends are photography enthusiasts, but both of them shared great insights. We didn’t always agree, but it all helped me get clearer about what worked and why. Most of all, it was just fun. As we were leaving, one of my friends exclaimed, “I’ve never really talked about photography this way before. I like it!”

That conversation was like a mini-version of Lauren’s class, where we would spend three hours (often longer) giving each other feedback. Lauren’s class was simply a manifestation of what photographers all around the world do. Seeking feedback is the cultural norm, not the exception, and there are structures in place to support and reinforce that culture.

This is almost universally true with mature crafts. Writers have writers’ workshops. Musicians have master classes. Collaboration practitioners have… what?

It’s incredible to me how rare real, honest-to-goodness feedback is in business. It’s not part of our broader culture, and the only thing that resembles a structure that supports this is the annual review, which is primitive structure at best. If we truly value improvement, we need those structures so that we may start shifting our field’s culture. This was a huge part of my motivation in starting Changemaker Bootcamp.

4. Track your progress.

In team settings, I’ve always been good at establishing a culture of feedback. I’ve been less good at tracking progress. If you’re not doing both, then the cycle of feedback can feel like a hamster wheel or, worse, a wheel of negativity.

The beauty of being a beginner at something is that progress feels more tangible. I can point to a long list of things I do with my camera now that I wasn’t doing a year or even three months ago. The beauty of photography in particular is that your pictures serve as a way of tracking your progress. By simply reviewing my pictures over the past year, I can see the progress I’ve made in a very visceral way.

In order to capture the picture above, I used a telephoto lens rather than a wide angle in order to compress the background and get that beautiful layered effect. I increased my shutter speed in order to get more contrast and highlight the sun’s rays. Perhaps the most skillful decision I made was to focus on this particular tiny rectangle of a much larger, equally breathtaking view. I made all of these decisions in a matter of seconds. I would not have been able to do that a year ago.

There are two components to tracking your progress successfully. The first is simply taking the time for reflection. Most people skip this step to their detriment. The second is to come up with good indicators. This is really hard, especially when it comes to something as broad and as soft as collaboration, but it’s necessary if you truly want to improve.

I find that many high achievers are incredibly hard on themselves. I don’t mind this. High standards make for better work. The flip side of that is that you also have to be honest with yourself about acknowledging progress and success as well. I’m not talking about self-compassion here, although I believe in that also. I’m talking about self-honesty. Without tracking, it can feel like you’re never making any progress, when the truth might be the exact opposite.

5. Enjoy the ride!

I’ve been practicing all of these things in both my photography and my work. I recognize the importance of framing. I’ve acknowledged the work that’s required for my respective crafts, and I’ve established realistic expectations and goals. I constantly seek feedback, and I’m tracking my progress. I’m doing all of these things, and yet I still sometimes feel impatient or frustrated. If I’m not careful, I risk falling into a cycle of negativity.

Photography provides this wonderful safety net. The very act of capturing a moment is truly magical and delightful. Looking at my pictures from this past year always brings a smile to my face. I’m so fortunate to have experienced so much beauty and so many wonderful moments with people I care about, and the fact that I’m able to capture any aspect of that is truly a gift. Moreover, it’s a gift that I can share, which makes it even more gratifying.

In my own professional life, I’m seeking ways to have a bigger impact. Part of that is about getting better at my craft. Part of that is about being more strategic in when, where, and how I apply it. I’m happy to be doing this. It’s what I need to be doing.

But at the end of the day, when I’m in the moment of creation, when I’m watching my craft bring groups alive, regardless of who’s in the groups or what they’re doing, I feel a lot of joy. I love doing this work, and the fact that it is inherently social means that I get to share my experiences with others. Regardless of my larger goals, photography has reminded me that it’s a gift to get to do this kind of work. I’m grateful for that reminder.

Beginner’s Mind and the Pace of Learning

Earlier this week, I was watching videos of some of Groupaya’s strategy meetings last year. I was looking for video clips of interesting group dynamics that I could share at Changemaker Bootcamp, but I found myself instead reliving some challenging moments from last year.

Rebecca had set the tone of that meeting by having us celebrate our highlights. This was a good thing, because I spent most of the rest of the meeting talking about what I thought we were doing wrong.

In the midst of my meeting-long, blistering critique, I emerged from my agitation to express a momentary, but authentic feeling of self-compassion and perspective. I said, “I’m not actually unhappy about where we are right now. I think we’ve accomplished some amazing things. I just have to keep reminding myself that this is marathon, not a sprint. If we have to adjust some of our expectations accordingly, then let’s do it.”

Kristin let out a visceral sigh in reaction to this, so much so that I was taken aback at first. “Thank you for saying that,” she said when I looked at her questioningly. “That is so true.”

As it turns out, she had been carrying the same weight that I had, already heavy from her own expectations and exacerbated by what I was adding. “When you run a marathon, you take water from the water station, and you take a moment to replenish yourself,” she said. “You can’t finish otherwise. When you sprint, you don’t have time for that, but you don’t need it either.”

Starting Groupaya made me a much better consultant, largely because of moments like these. It’s easy to say stuff like this to others, but it’s incredibly hard to do in practice. When you are a doer who feels urgency — self-imposed or otherwise — you pressure yourself to go, go, go. Sometimes it’s merited, often it’s not. It takes a tremendous amount of discipline to maintain a sense of perspective, to manage your expectations accordingly, to push yourself without killing yourself, and to take the moments you need to replenish.

Now, I find myself at an interesting confluence where I’m needing to take these lessons to heart and where I’m relearning them all over again.

My one leftover project from Groupaya has been helping the Hawaii Community Foundation with a culture change process. I often complain about how foundations don’t move fast enough, and so I find myself in an unusual position of constantly reminding the great folks there to slow down. It’s been a new challenge for me to think about designing water stations as part of my process, giving my client a chance to replenish while reminding them that there’s 20 miles still to go.

Similarly, Changemaker Bootcamp has been a revelation for me. It’s really helped me understand what I know that is valuable, and what I’d like to help others learn. Figuring out how to stage that has been a huge challenge.

What’s unexpectedly helped me throughout all of this has been my photography class. Our teacher, Lauren Crew, runs a very loose class, focusing on immersion and discussion. I love to learn this way. It plays to a lot of my strengths, but it can easily get overwhelming. Every assignment feels like a huge stretch, and you become viscerally aware of what you don’t know and what you can’t do.

Despite everything I know about learning and pacing, despite the confidence I have in my ability to learn, and despite the joy I get from being immersed in a learning process, I have felt a lot of doubt and self-consciousness throughout this whole process (and it’s only been two weeks). What the heck?! I’m a beginner taking an extension school class with a bunch of other incredibly nice beginners with a great, supportive teacher. Why am I getting frustrated at not taking Pulitzer Prize-caliber photos every time I click on the shutter?

Our assignment this past week was about fear. Lauren has encouraged us to start each assignment by being literal, but because of my outsized expectations, I’ve had a lot of difficulty doing that. It’s required a lot of discipline to stop conceptualizing and to start shooting, to recognize that being iterative will work much better than obsessing about perfection on the first try.

I wanted to capture my fear of being placed in a box, of being artificially labelled and constrained. (This explains a lot about my career choices.) A visual that came to mind was the fountain in front of the Embarcadero Center, which consists of lots of boxy tunnels contorting in all sorts of directions. I had wanted to recruit a friend to be a model, but my limited schedule was going to make that very difficult. Besides, it made more sense for me to be in the picture, since this was about my fear, so I decided to do a self-portrait.

I shot for about 20 minutes, and I felt anxious the entire time. I had wanted to come on a foggy morning, but the best opportunity I had was in the middle of the afternoon when the light can be challenging. There were waterfalls everywhere, which limited where I could place my GorillaPod and compose my shot.

The absolute worst part of that whole experience was being my own model. I wasn’t just posing for a cheesy headshot. I was contorting my body in ways that are not flattering, and I was doing it repeatedly, since I had to check the shot and set it up anew each time. To make matters worse, there were several people there taking photos of the fountain, and it seemed like every one of them stopped what they were doing to stare at me.

I’ve been intentionally learning in public, posting my photos on Flickr for all to see. I got a shot that was fine for classroom purposes, but I felt incredibly self-conscious about sharing this particular one publicly, something that hasn’t generally been an issue for me. Part of it was that I didn’t feel like I had successfully executed my vision, but the bigger part was simply not like to see myself in this picture.

Still, I forced myself to push through the discomfort and share. On Facebook, my friends (as usual) expressed support, but my friend, Justin, also asked me to go into more detail about what I was unhappy about. In response to my critique, he decided to play with the image on his own to see if he could get it closer to my original vision.

My original picture is on the left, Justin’s version is on the right. You can see how he manipulated the photo to create a much greater sense of being boxed in while also drawing out the details in my face. He also shared the exact Lightroom settings he used, so that I could replicate his changes and build on them.

Despite all my anxiety, here’s what I loved about this whole ordeal:

  • I loved the feeling of making progress, to know that I’m getting better. To even be at the point where I have a vision for a photograph is huge progress. Furthermore, I understood how to manipulate my camera in ways that I didn’t even a few months ago.
  • I loved the feeling of challenging myself, of living in my discomfort. This process of stretching myself and of being uncomfortable is what’s going to make me better.
  • I loved how learning in public brought much needed support, but more importantly, new insights and a better product. Ward Cunningham often describes the essence of wikis as putting something out there and coming back to it later and discovering that someone has made it better. This experience is not just limited to wikis, and if you’ve ever experienced this firsthand, you know how wonderful and addictive it is.

Learning can be a joyful process, but it can also be a brutal one. My photography class has reminded me of both of these things, and it’s made me much more conscious about how better to support learning, both for others and for myself.

Photo (top) by Dominik Golenia. CC BY-ND 2.0.